This website is no longer updated
From 1 April 2026, NHS North West London and North Central London Integrated Care Board joined together to become NHS West and North London.
This means the public website is no longer updated and will be archived in the future. The professional section of the website will continue to be used for the next few months before being transferred to a new site.
Visit our new website
From 1 April 2026, please visit the new NHS West and North London website for the latest information, news and updates. The website address is www.westandnorthlondon.icb.nhs.uk
If you have saved any pages from our current site, please update your bookmarks.
On 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner changed.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
There are two ways you can make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact NHS North West London instead of NHS England. You can do this by:
- Telephone: 020 3350 4567 (This is an automated service. Please leave a message requesting a call back).
- E-mail: nhsnwl.complaints@nhs.net
- Writing to us at: Complaints Manager, NHS North West London, 15 Marylebone Road, London NW1 5JD
Find out more by visiting www.nwlondonicb.nhs.uk/complaints