3 July 2023
On 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner changed.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
There are two ways you can make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact NHS North West London instead of NHS England. You can do this by:
- Telephone: 020 3350 4567 (This is an automated service. Please leave a message requesting a call back).
- E-mail: nhsnwl.complaints@nhs.net
- Writing to us at: Complaints Manager, NHS North West London, 15 Marylebone Road, London NW1 5JD
Find out more by visiting www.nwlondonicb.nhs.uk/complaints