Contact us

To contact the complaints team:

E-mail:         nhsnwl.complaints@nhs.net
In writing:    Complaints Manager, NHS North West London, 15 Marylebone Road, London NW1 5JD
Telephone:  020 3350 4567 (This is an automated service. Please leave a message requesting a call back).


We want to make sure that patients receive excellent care delivered in a respectful and courteous way. You can help us do this, by letting us know how we are doing.

Click here for further information, including details about who can make a complaint. Furthermore, you can find out how to complain about a GP practice, pharmacy, hospital, dentist or optician.

To make a general enquiry or to contact our engagement lead, please complete this form.

During working hours, (9am to 5pm, Monday to Friday) please email nhsnwl.media@nhs.net.

For urgent out of hours media enquiries only, please call 07824 609 629.

Click here for further information.

15 Marylebone Road
London
NW1 5JD

Email: nhsnwl.communications.nwl@nhs.net

NHS North West London
Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ

Tel: 0203 350 4220

Email: nhsnwl.brentenquiries@nhs.net

Central London
NHS North West London
15 Marylebone Road
London 
NW1 5JD

Email: nhsnwl.centrallondon@nhs.net 

NHS NW London
15 Marylebone Road
London
NW1 5JD

Tel: 020 3350 4043 

Email: nhsnwl.ealing@nhs.net

Hammersmith & Fulham
NHS North West London
15 Marylebone Road
London
NW1 5JD

Email: nhsnwl.hammersmithandfulham@nhs.net

NHS North West London

Harrow Council Hub
Forward Drive
Harrow HA3 8NT

Tel: 020 7150 8215

Email: nhsnwl.harrow@nhs.net

NHS North West London
Boundary House
Cricket Field Road
Uxbridge
Middlesex UB8 1QG

Tel: 01895 203000

Email: nhsnwl.hillingdon@nhs.net

NHS North West London
Hounslow House, 5th Floor
7 Bath Road,
Hounslow, TW3 3EB

Tel: 020 3350 4200

Email: nhsnwl.hounslow@nhs.net

West London
NHS North West London
15 Marylebone Road
London NW1 5JD

Email: nhsnwl.westlondon@nhs.net

The Freedom of Information Act gives anyone a general right to request information held by public authorities such as the NHS. The aim of the Act is to create a climate of openness in public services and to inform people how public authorities make their operational decisions and how public money is spent. Much of this information, such as minutes of meetings, board papers and policies, financial transactions, is already published here on this website see our publications section for further details or use the search function at the top of this page. 

If you cannot find the information you are seeking you can submit a request which must be sent either by email to nhsnwl.foi@nhs.net or in writing to Freedom of Information Manager, Communications & Engagement Team, 15 Marylebone Road, London NW1 5JD.

Find out more about submitting freedom of information requests and our policies concerning them.

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