This website closed on 1 April 2026
From 1 April 2026, NHS North West London and North Central London Integrated Care Board will join together to become NHS West and North London.
This means our current website (www.nwlondonicb.nhs.uk) has closed.
Visit our new website
From 1 April 2026, please visit the new NHS West and North London website for the latest information, news and updates. The website address is www.westandnorthlondon.icb.nhs.uk
If you have saved any pages from our current site, please update your bookmarks.
Important notice
NHS North West London does not provide clinical care and ordinarily does not have access to patient or other clinical records. This means we are not able to answer any questions about indiviudal patient care or process letters from secondary care professionals addressed to GPs.
Patients or secondary care professionals should contact the registered GP practice directly. Private providers who don’t hold contact details for the patient’s registered NHS GP should use ‘Find a GP’ tool to locate the appropriate contact details.
It’s important to note that we cannot process prescription or repeat prescription requests. Patients should use the NHS app or contact their GP practice directly.
To contact the complaints team:
E-mail: nhsnwl.complaints@nhs.net
In writing: Complaints Manager, NHS North West London, 15 Marylebone Road, London NW1 5JD
Telephone: 020 3350 4141 (This is an automated service. Please leave a message requesting a call back).
We want to make sure that patients receive excellent care delivered in a respectful and courteous way. You can help us do this, by letting us know how we are doing.
If you wish to provide feedback or raise a concern through You and Your General Practice (YYGP) click here.
15 Marylebone Road
London
NW1 5JD
The Freedom of Information Act gives anyone a general right to request information held by public authorities such as the NHS. The aim of the Act is to create a climate of openness in public services and to inform people how public authorities make their operational decisions and how public money is spent. Much of this information, such as minutes of meetings, board papers and policies, financial transactions, is already published here on this website see our publications section for further details or use the search function at the top of this page.
If you cannot find the information you are seeking you can submit a request which must be sent either by email to nhsnwl.foi@nhs.net or in writing to Freedom of Information Manager, Communications & Engagement Team, 15 Marylebone Road, London NW1 5JD.
Find out more about submitting freedom of information requests and our policies concerning them.