Improving planned care and reducing NHS waiting times in North West London: your views

This spring, NHS North West London wants to talk to residents, health and care professionals, and community groups on how we can improve planned care for all. Planned care refers to non-emergency health care, such as hospital outpatient appointments or planned surgery. This piece of work does not cover mental health care.  

We want to improve waiting times, fair access and peoples’ experience of planned care. To do this, we need to consider the changing needs of people in North West London, the increasing number of people who are seeking care, and how we tackle the unfair differences in waiting times and care experiences for people from different communities.  

We want to capture your views so that we can help make improvements to planned care in North West London. You can get involved by: 

• Reading our issues paper, which sets out the challenges and our aims to improve planned care

• Completing a short survey (which takes 5-10 minutes). This is available here

• Send written comments to Freepost, Healthier North West London or email nhsnwl.communications.nwl@nhs.net by 15 March 2025

• Join our virtual Residents’ Forum on 5 March 2025, 6 - 7.30pm. We will discuss planned care and NHS waiting times. Register here

• Attend engagement events in our boroughs (details will be available soon)

• If you need any support, please email nhsnwl.communications.nwl@nhs.net. We look forward to hearing from you.