Supporting services and activity

Supporting services and activity

In order to deliver the new model of care, we will need to make sure our providers have access to an extensive range of support services such as IT infrastructure or a workforce with the right knowledge and skills that is able to deliver high quality compassionate care. 

It also builds on much of the feedback we obtained through our engagement about what the need to make sure we reach and take into account the different cultural and faith needs of our NW London population. This includes

  • Digital & Data (e.g. Urgent Care Plan (UCP), remote working, information sharing tools)
  • Governance (e.g. how to ensure accountability for service improvement and safeguard high standards of care)
  • Workforce support (e.g. exploring ways to improve our workforce skills, tools and abilities to deliver high quality care, e.g. training offer/programmes) 
  • Organisational development (e.g. exploring ways to drive workforce recruitment, retention, deployment and development)
  • Developing culturally competent services (e.g. making sure that our services have the skills and knowledge to take into account the diverse needs of our population)
  • Community outreach (e.g. developing a community outreach programme to explain the importance of CSPC and how to access it)

These are crucial support functions which will allow us to achieve improvements in the quality of care we are able to deliver.

These do not directly affect the delivery of patient care but are important in their own right as they provide the support mechanisms by which the workforce and their organisations deliver care.

These supporting services and activity are needed to make sure we can deliver our future model of care. They are not options which require long listing, short listing or consultation, but rather consistently underpin all elements of future working arrangements.

We welcome your feedback on the approach outlined above. Please email nhsnwl.endoflife@nhs.net

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