Imperial College Healthcare NHS Trust has launched a new service to support patients and families in north west London who are on a suspected cancer pathway or have a cancer diagnosis.
The service provides a centralised, telephone-based point of contact, offering specialist clinical advice and emotional support. As part of a multidisciplinary team arrangement, the service helps guide patients through diagnostic pathways, liaises with clinical teams, and identifies opportunities to streamline communication and improve outcomes. It also coordinates and reviews diagnostic pathways to help ensure patients receive timely investigations and results, escalating delays or risks where appropriate.The team works collaboratively with consultants, clinical nurse specialists, radiology and administrative colleagues to support patient queries and improve the overall experience of care.
The service is available Monday to Friday, 8am - 6pm, and Saturday, 8am - 4pm. GPs can refer or signpost patients via the Cancer Navigator Hub on 020 3313 0303 or via email.