What is personalised care?
Personalised care means working with people, not doing things to or for them. It recognises individuals as experts in their own lives and focuses on what matters most to them - supporting them to live well, manage their health, and make informed choices.
Making it happen | What you can do?
Personalised care is already happening across North West London and you have a role to play. Use the tools, learn from the examples, and start small. Every conversation counts. Whether it’s asking what matters to someone, co-creating a care plan, or connecting people to local support, small changes can make a big difference. Together, we can make personalised care a routine part of how we work.
North West London personalised care implementation toolkit
To support clinicians and teams in putting personalised care into everyday practice, we’ve developed a Personalised Care Implementation Toolkit.
Quick links and useful tools
Personalised Care Institute | Training and Resources
NHS England | Shared Decision Making Guide
Transformation Partners The Social Prescribing Evaluation Toolkit
Webinars
Presentation on lifestyle medicine from NWL Personalisation Clinical Lead, Dr Tony Willis: What Matters Most .