Our December community insight report is now available. It provides an overview of what our residents are experiencing now, in terms of their access to healthcare services, quality of treatment and their general views about of services they are receiving.
We will take notice of residents’ feedback and suggestions, and feed it into the relevant places in the system for action.
We want to take this opportunity to thank residents and our partners who have given us their feedback and views over recent months. It is vital to our continued efforts to improve residents’ experiences of using NHS services in NW London.
Monthly community insight reports set out what our communities across North West London are telling us. The insight reports reflect our emerging involvement strategy, including our commitment to community outreach. The strategic approach and targeting is agreed at borough level, in line with the NW London ICS involvement strategy.
The community insights are gathered by our Engagement teams, other colleagues, local authority (borough) and voluntary sector partners and Healthwatch organisations, who are allout and about on a daily basis talking to residents about what is important to them in terms of their health and wellbeing and services they are receiving.