A new provider for patients of Cassidy Medical Centre and Isleworth Practice

The contract held between NHS England and two providers, which currently provide General Practice (GP) services at two GP practices in north west London, are ending on 31 March 2026.

The GP practices are the Cassidy Medical Centre in Hammersmith & Fulham and Isleworth Practice in Hounslow.

This means that NHS North West London, the organisation that plans NHS services for the system, is now looking for a new provider to deliver GP services to patients from April 2026 across both of these individual practices.

As part of this process, NHS North West London’s involvement team are supporting the organisation in collecting feedback from patients and residents enrolled with both practices, to shape the procurement process.

There is a questionnaire which you can access (insert hyperlink once available) to share your feedback. Physical paper copies questionnaire will be available within both GP practices and should you want a paper copy please request by emailing James Connell.

There will also be a face-to-face public engagement session and an online public engagement session, facilitated by NHS North West London’s involvement and contracts team. These will be drop in sessions where the teams can provide more information on the process and ensure that patient and resident feedback is incorporated into the procurement process.

The dates and joining details for these public engagement sessions, and a frequently asked questions (FAQ) document are included in the respective sections for each practice below.