This website closed on 1 April 2026
From 1 April 2026, NHS North West London and North Central London Integrated Care Board will join together to become NHS West and North London.
This means our current website (www.nwlondonicb.nhs.uk) has closed.
Visit our new website
From 1 April 2026, please visit the new NHS West and North London website for the latest information, news and updates. The website address is www.westandnorthlondon.icb.nhs.uk
If you have saved any pages from our current site, please update your bookmarks.
As we reported on Friday, all practices in Brent, Harrow and Hillingdon were affected by an IT outage, as were Dormers Wells practice in Ealing and Spring Grove practice in Hounslow.
Practices affected by the IT outage are likely to take a day or two this week to return to full capacity, meaning there may still be some delays in telephone appointments, accessing and updating patient records and telephone numbers and issuing prescriptions. We are sorry for these delays and hope normal service will resume as soon as possible. Practices are working extremely hard to resolve the situation as quickly as possible and we would like to record our appreciation of their efforts.
Telephone appointments may not be possible in practices where this matter is still being resolved. If you have a telephone appointment that does not go ahead and the issue is urgent, you are advised to visit the practice or use NHS 111 online. If you are expecting a regular repeat prescription, you should visit your pharmacy, who can issue an urgent prescription covering 3 days. If you require medical advice, please visit your community pharmacist or Get help for your symptoms - NHS 111.